Hey there! Ever had one of those moments where you just needed to talk to a real person? We get it. That’s why at Chronoex, we’ve made it our mission to keep things personal. No bots, no automated replies—just genuine conversations. Fun fact: our founder still replies to every fifth email personally. Why? Because your voice matters to us.
Whether you’ve got a question about an order, need styling advice, or just want to chat about watches (we’re obsessed too), here’s how to reach us:
Last month, a customer’s feedback about our return policy led to a complete overhaul—and now it’s 30% faster. That’s the power of speaking up! Got an idea? A complaint? A random thought about how we could make your day better? Tell us. We’re all ears.
P.S. Live chat’s coming soon (we’re testing it internally), but for now, email or phone works wonders. Promise.
Back in 2018, our founder spent 72 hours straight replying to customer emails during the holiday rush. Exhausting? Absolutely. Worth it? When we got a handwritten thank-you note from a grandma who bought her grandson’s graduation gift from us? 100%. That’s the Chronoex difference.